![]() ![]() If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. You will receive an email notification when the refund is processed and the credit will show up within 1-3 business days from then. If you have received a refund through our online store, it will automatically go on to the credit card that was used to purchase the product. Once the product has arrived at our Edmonton location, we will process the refund or exchange. The shipping charges to send the item back from your location to ours will be deducted off of the returned item. We will process a return slip for our shipping courier and send that off to you to have them items dropped off at the nearest depot. If you ordered an incorrect item, or wish to exchange an item, you can contact us to start the return process. If you have received the product damaged, please take as many pictures as possible of the packaging and how the product was delivered and send those to Once that is received the credit or replacement process will be started. Returns must be started within 2 business days of receiving the product. If you wish to return an item that has been shipped to you via a shipping courier, please contact us in order to start the procedure. ![]() Exchanges can be accepted with a valid receipt.įor online orders - delivery via courier - our policy is as follows: Please r etain your copy of receipt as proof of purchase. Products with any damage will not be accepted. Products outside of these categories may be returned within 30 days of your purchase and will be inspected upon return by our warehouse personnel. We are unable to accept returns on Drywall, Bagged Products, Coronado Stone, Coronado Brick, ADSS Manufactured Stone or Natural Sure Stone. ![]() Driver’s signature will be evidence of proof of delivery in the event the customer is not available to receive the materials on site. It is the responsibility of the buyer to report any issues at the time of delivery or pick up. Restocking fees may apply.ADSS Building Supplies Return & Refund Policyįor local deliveries our policy is as follows: Original shipping charges are non-refundable. Due to hygienic reasons, masks, ear plugs, and other wearables that go over the mouth and nose will not be accepted for return or exchange. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Some items can not be returned if they are opened. Returned items must have the original carton, packaging materials, and warranty information. ![]() Unless otherwise stated, Toolriver will accept merchandise in good, clean, working condition for a period of 30 days from the date-of-purchase. Toolriver is committed to your satisfaction. Physical damages, modifying, altering or using a product outside its factory parameters will void its warranty and is not covered by our standard warranty policy. * Some manufacturers may require customers to contact them directly for warranty support. For Refurbished and Clearance items this period is thirty (30) days, unless otherwise specified. Toolriver will help facilitate the return of defective product(s) to the manufacturer for repair or replacement at no cost to our customer with in the first year, unless otherwise specified. ![]()
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